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Intercom or SoloBase? It depends on the size of your support team.
Intercom is a help desk for a support team, with an AI agent that answers first, billed per teammate. SoloBase puts a Help button on your own site or app, and your customers’ questions land in your Community Hub, next to your clients, under your own name. Here is how to tell which one you need.
Which one are you?
Most people land here at one of three stages.
You just launched
Customers have questions, and the founders answer them. You want a Help button on the product today, not a help desk to set up.
Your users talk to each other too
The best answers are worth keeping. You want a customer’s question to become a public answer, where the next person finds it.
You run a support team
Several agents work a queue every day, with rules, service levels and an AI agent answering first. That is a help desk’s shape.
What SoloBase does
Your crew, your clients and your community, under your own name.
Built for a founder and a small crew who answer their own customers, and the community around the product.
A Community Hub with channels you own
Announcements, questions answered once for everyone, pins and decisions, search, and direct messages between your team, on your own domain.
A private Client Hub for each client
The brief, the notes, the files and the proposal they sign, in one place only you and that client can open. Your clients join free.
Support from your own site or app
One line puts a Help button on any site. Each customer gets their own conversation, and your team answers from one inbox.
Money into your own Stripe, at 0%
A paid Community Hub, paid channels, proposals and invoices are paid straight to your own Stripe account. SoloBase never holds the money.
Honestly
When Intercom fits you better.
This is about the shape of your support, not about which tool is better.
An AI agent should answer first
If you want most questions answered before a person sees them, keep a help desk built around its AI agent. SoloBase’s AI helps you, never your customers.
Your support needs a machine
Tickets, routing rules, service levels and several brands under one roof are what a help desk is built to run.
You answer on every channel
If customers reach you by chat, email, phone and messaging apps alike, keep the inbox built to hold all of them.
Intercom or SoloBase, answered.
How do I add the Help button?
Paste one line on your site or app. It works on any site served over https, and the guide shows how to skip the sign-in for customers already signed in to your app.
Is there a help center with articles?
Not inside the Help button yet; that is coming. Today a good answer can be made public in one of your Community Hub’s Q&A channels.
Does SoloBase take a cut of what my clients pay?
No. 0% on every plan. Money goes straight to your own Stripe account; Stripe’s standard processing fees apply.
What is live today?
Live: the card and Studio Site, the Content Hub, Client Hubs, proposals with e-signature and a deposit, numbered invoices, Community Hubs with channels and support, payments to your own Stripe, calls for up to 25 people, and booking at your open times.
Are you affiliated with Intercom?
No. Product names are trademarks of their owners.
Put Help on your app today. Decide the rest later.
Start free, and paste one line when your Community Hub is ready. Free until you have earned $1,000 through SoloBase.