Contact
Write to us. One address for everything.
Questions about your Studio, a problem you ran into, a story you are writing, or a security issue you found: write to support@solobase.org.
Where to write
Pick the closest one.
Every one of these reaches the same inbox. The subject line helps us send it to the right person.
support@solobase.org
Help with your Studio
Your card, your site, a Client Hub, your plan, or connecting Stripe.
support@solobase.org
Press and partnerships
Writing about independent work, or building something that fits next to SoloBase.
support@solobase.org
Security reports
Found a way to see something you should not? Tell us first, privately. See our Security page.
What to include
A few details save a round of email:
- The email address you use to sign in to SoloBase.
- Your Studio’s address, for example yourname.solobase.me or your own domain.
- What you expected to happen, and what happened instead.
- A screenshot, if something looks wrong. Crop out anything private.
If you are a client of a SoloBase owner
Questions about a session, a payment or a refund are best answered by the person you work with. Their payments go to their own Stripe account, not to SoloBase, so they are the one who can help. If you cannot reach them, or something looks wrong with the page itself, write to us.
Looking for a quick answer? Try Help first.
Straight answers about the card, Client Hubs, payments and plans.